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Enfield IAG (Information, Advice and Guidance) Worker

Closes: 4th May 2026
Location: Enfield
Contract type: full-time

Job Description

We are now recruiting for a Enfield based role providing focused, time-limited IAG (information, advice and guidance) to individuals experiencing mental health challenges, supporting them to return to, remain in, or move towards employment, with a particular focus on engaging those facing multiple and intersecting barriers to work.

This is a full-time, permanent role working 35 hours per week.

To find out more about the role you can view a more detailed Job Description below

What we offer

  • 30 days annual leave plus public holidays (FTE) 
  • Flexible, paid Wellbeing Hour every fortnight (FTE) 
  • 35 hours working week
  • 6% employer pension contribution 
  • 1 day per week working from home subject to completion of Homeworking Checklist
  • Supportive environment within a small, dedicated team
  • Meaningful, rewarding work supporting people into employment
  • Paid carers’ leave available

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

Responsibilities

If you were working with us, you would be:

•Managing a varied caseload of clients, providing tailored information, advice and guidance to support their employment goals
•Working collaboratively with clients to identify their individual needs and the level of support required
•Developing clear, realistic Action Plans with clients, and reviewing these regularly to reflect progress and changing circumstances
•Supporting clients to address workplace challenges, helping them to return to work, remain in employment, or secure new roles
•Monitoring and tracking progress towards agreed employment outcomes, ensuring support remains focused and effective
•Enabling access to wider opportunities such as training, education, volunteering and other development pathways
•Making appropriate referrals to external services and partner organisations to ensure holistic support for clients
•This role requires a proactive and person-centred approach, with a strong focus on achieving meaningful and sustainable employment outcomes.

Experience

•Experience of providing support to disadvantaged clients
•Fully conversant and committed to Equal Opportunities issues
•Knowledge of different routes back to work
•Experience of developing work experience
•Experience of working to and achieving KPIs

How To Apply

Before you apply, please note the following: 

We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, visit our Chairty Jobs page here and answer the screening questions. Telephone and final interviews will be confirmed.