About Us
Tower Hamlets In-Work support is part of the Tower Hamlets Employment Hub and works to support employees impacted by mental health challenges to maintain their employment as well as empowering employers with the tools, support and awareness to effectively support and manage staff with mental health support needs.
Tower Hamlets In Work Support service works with you to ensure when it comes to Mental Health in the workplace both their needs are being met and rights protected. For Employers we can provide training and support to improve understanding of the Mental Health needs of their employees to both improve staff retention but also to improve Wellbeing in the workplace.
What Tower Hamlets In Work Support can offer you?
- Individual 1:1 support tailored to your needs
- Working with you and your Employer to safely manage a return to work from sick leave
- Support to put in place including workplace adjustments
- Helping your employer to better support your wellbeing
- Advice around your employment rights and how to apply them
For more information you can our service leaflets including in Tamil head to our Leaflet resource section
In work support FAQs
-
How does the service support employees?Where possible, we hope to liaise directly with the employers on behalf of you with a view to us increasing understanding of your mental health profile (including signs & triggers) to understand what system of support could be implemented to help manage their return in a safe, structured and sustainable manner.
As a service we adopt flexibility in our approach so that we can led by your needs and preferences. For instance, you can request our support to help facilitate communication and engagement with their employer, including draft letters and attending meetings. -
How does the service support employers?From the outset of engaging with any organisation, we look to understand any and all issues from an organisational perspective. In the first instance, we are keen to explore whether the service can complement any internal approach to promoting good staff mental health.
Our work with employers also includes delivering free mental health awareness training and working with line managers to strengthen their mental health literacy. As Working Well as an organisation is integrated with adult mental health services, we can also support businesses to obtain information to help facilitate informed decision making around effective systems of support but ensuring these are aligned with operational business needs.
When engaging with employers, it is essential for the service that we ensure that any recommendations that we put forward reflect operational constraints and pressures. -
Is there a financial cost for engaging with the service?If you are a resident of Tower Hamlets, there is no cost to engaging in the service.
We can work with individuals and organisations outside of Tower Hamlets for a small fee, on a case-by-case basis. To discuss further please get in touch. -
How does IWS remain impartial as a service?As a service we seek to support both employees and employers, acting where possible as a mediation service for employers and employees to resolve any issues in the workplace.
-
Is the service confidential?The service is completely confidential.
-
What happens if I’m unhappy with the service?At Working Well Trust we aim to provide a quality service. However, if you are unhappy with the service you have received or how you were treated by Working Well staff you have a right to complain. All complaints will be treated with the utmost seriousness and we aim to resolve any problem as quickly as possible. The Working Well Trust’s complaints procedure is applicable to you, staff, trustees, other organisations or individuals.
You can read more about this by visiting our complaints procedure page -
Who is this service for?Our service is for Tower Hamlets residents
Find out about our other Employment Hub Services
Business Support
Whether you are an established company director, sole-trader, or just thinking about how to launch your idea, we can provide our FREE and professional business advice and coaching to Tower Hamlets residents who feel they are facing mental health challenges.
Pathways to Employment
Our team offers practical support drawing on their lived experiences to support people with their short & long-term employment goals