In-Work Support exists to help employees impacted by mental health challenges to maintain their employment, as a key enabler to supporting their recovery and mental health. Along with supporting employees, we also prioritise equipping employers with the tools, support and awareness to effectively support and manage staff with mental health support needs.

As a solution orientated and objective service, In Work Support engages all stakeholders in a collaborative and constructive way to help staff impacted by mental health challenges to stay well and in-work. 

In work support FAQs

  • How does the service support employees?
    Where possible, we hope to liaise directly with the employers on behalf of a client, with a view to us increasing understanding of the client’s mental health profile (including signs & triggers) to understand what system of support could be implemented to help manage their return in a safe, structured and sustainable manner.  
    As a service we adopt flexibility in our approach so that we can led by the client’s needs and preferences. For instance, clients can request our support to help facilitate communication and engagement with their employer, including draft letters and attending meetings. 
  • How does the service support employers?
    From the outset of engaging with any organisation, we look to understand any and all issues from an organisational perspective. In the first instance, we are keen to explore whether the service can complement any internal approach to promoting good staff mental health. 

    Our work with employers also includes delivering free mental health awareness training and working with line managers to strengthen their mental health literacy. As Working Well as an organisation is integrated with adult mental health services, we can also support businesses to obtain information to help facilitate informed decision making around effective systems of support but ensuring these are aligned with operational business needs. 

    When engaging with employers, it is essential for the service that we ensure that any recommendations that we put forward reflect operational constraints and pressures. 
  • Is there a financial cost for engaging with the service? 
    If you are a resident of Tower Hamlets, there is no cost to engaging in the service. 

    We can work with individuals and organisations outside of Tower Hamlets for a small fee, on a case-by-case basis. To discuss further please get in touch. 
  • How does IWS remain impartial as a service?
    As a service we seek to support both employees and employers, acting where possible as a mediation service for employers and employees to resolve any issues in the workplace.
  • Is the service confidential?
    The service is completely confidential.
  • Does IWS offer any support beyond 1-2-1 support?
    IWS runs a Facebook group for clients of the service, which is routinely updated with advice and support around employment and mental health. The service also runs regular live Q&A sessions for clients to learn more about issues and themes relating to the service.
  • What happens if a client is unhappy with the service?
    At Working Well Trust we aim to provide a quality service.  However, if you are unhappy with the service you have received or how you were treated by Working Well staff you have a right to complain.  All complaints will be treated with the utmost seriousness and we aim to resolve any problem as quickly as possible.  The Working Well Trust’s complaints procedure is applicable to clients, staff, trustees, other organisations or individuals. 

    You can access our full complaints procedure here.

Our impact

Find our more about the impact Working Well has had on clients and stakeholders.

The number of clients we’ve supported in retaining their employment last year is over… 0


“‘Moving forward, I am now feeling that things will get better… Once again, a big thank to the service for listening so patiently to my case, thank you for all your support. Please continue doing this great job, so you can help more people struggling with work related issues.”

  • “I would say that you have been very supportive to our clients and they could see the light at the end of the tunnel working with yourself, your skills and empathy has been great for our clients and they find it easy to connect with your service.”
    Mahmoud Jum’ah, Health & Wellbeing Practitioner For MIND
  • “I think the service is a very good one. Having them in-house it makes it a lot easier for patients to meet with them and for us to support. It’s easier for the patients to trust and work with them which is a very good thing and the staff are fantastic, very personable and very good team players” –
    , Team lead for Early Intervention Service, BEH Trust
  • “Your ES’s are both amazing and have made life so easy for us for supporting our client into work, really helpful, great to have this service integrated into our team”
    , Social Worker in South Locality, BEH Trust
  • “Service users in therapy leave your sessions feeling more confident and often reminded of their skills and abilities that hadn’t been at the forefront of their minds. This empowering approach is so valuable (especially so when conversations are often focused on problems) and really helps with therapy when goals are around feeling more confident and returning to work/activity. Thanks very much.”
    THPTS Clinician, THPTS Clinician
  • “I’m meeting all different types of people and learning something that I still enjoy even though it’s not in my interest and field but I’m learning other things. Access has been very positive for me based on my enquiries helping me find my part time jobs. I’m feeling confident in a positive way.”
    Access Client, Access Client
  • “I was struggling with my mental health and learn something new. It has helped me in many ways – more confident to ask for help when it is needed, communicate with other peers and enjoying sewing. The staff are brilliant, very caring, helpful and encouraging. Each day is difficult to get out of the house and stressful for me but when I attend Sew and Support course it helps me to relax”
    Sew & Support Client, Sew & Support Client
  • “I have seen a difference within myself and am not afraid to attend events/workshop or meet new people by myself. This helped me to open up as a person and able to articulate what I would like to do,”
    Business & Enterprise Client, Business & Enterprise Client
  • “Working with  WWT Business & Enterprise has been an amazing and helpful experience for me.  Due to my ongoing mental health struggles I was feeling very overwhelmed and anxious about starting my business, but communicating with Faisal from the get go really helped me clear my head and get a better understanding of what I need to do in order to be successful. 
    WWT Business & Enterprise Client, WWT Business & Enterprise Client
  • “I really am grateful for having Working Well Trust put their time and effort in supporting me on my employment journey. Not only did they help me to believe and have faith in myself, but they have guided me in a way where I don’t have to feel as if I am pressured to rush things. Where I can take on challenges at my own pace and still achieve my goals.”
    Tower Hamlets IPS Client, Tower Hamlets IPS Client
  • “I finally feel as though the work has paid of and the support received has been incredible, I am hoping to continue in building my confidence’
    Enfield IPS Client, Enfield IPS Client

Unsure if the service is for you? Why not read the story of one of our clients we supported return to work.

Our other services

Getting back to work

Our trained staff work collaboratively with clients to find training and other opportunities, as well as support clients to find and apply for roles that interest them. 

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Social enterprises

Social Enterprise is about prioritising communal impact alongside making a profit. At Working Well, we empower clients to develop confidence and valuable skills, all while supporting the local economy.

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Starting a business

Establishing your own social enterprise can be a challenging but rewarding experience. For clients seeking independent advice to pursue this entrepreneurial career path, Working Well can support.

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