Job Description
Enfield, Greater London (On-site)
£29,000 per year
Full-time
Permanent
We are recruiting a Data Administrator to provide high-quality client contact, data management and performance reporting for our Connect to Work service in Enfield borough.
This role plays a central part in ensuring the service runs smoothly and meets contractual requirements. You will act as a first point of contact for new referrals, while also leading on accurate data entry, reporting and insight to support service delivery and continuous improvement.
The role is ideal for someone who enjoys combining people-facing work with structured, detail-focused data and administrative responsibilities, and who is motivated by supporting people to move towards employment.
- £29,000 per year
- 30 days annual leave plus public holidays, pro rata (FTE)
- Paid company closed days at the end of the year (FTE)
- Flexible, paid Wellbeing Hour every fortnight (FTE)
- Employer pension contribution of 6%
- Supportive environment within a small, dedicated team
- Meaningful, rewarding work supporting people into employment
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
To find out more about the role please do look at the Job Description
Responsibilities
If you were working with us, you would be at the heart of how our Connect to Work service demonstrates impact, quality and compliance. You would take ownership of data management for the Enfield Connect to Work contract. That means ensuring accurate and timely data entry across multiple systems, including DWP PRaP, always in line with GDPR and contractual requirements. You would maintain high-quality client records and digital filing systems, proactively spotting and resolving data integrity issues before they become problems. You would turn data into insight. Using the DWP dashboard, Excel tools and performance dashboards, you would collate, analyse and interpret service activity and outcomes. You would produce clear, concise KPI and performance reports for commissioners, senior managers and operational teams. Your analysis would help identify trends, risks and opportunities to improve performance and strengthen employment outcomes for participants. You would also lead on audit preparation and ensure our reporting meets IPS and Fidelity standards. When a new CRM is introduced by the funder, you would support a smooth transition, provide feedback to developers and help embed the system within the team. Alongside data responsibilities, you would play a key role in referrals. You would act as a first point of contact for new participants, undertaking eligibility assessments using a structured questionnaire. You would confidently and sensitively gather information relating to employment, mental health and physical health needs, and provide clear information about the service and next steps. Where risks or safeguarding concerns arise, you would escalate appropriately and in line with service protocols. You would handle general enquiries from participants and stakeholders, signposting where Connect to Work is not the right provision. You would liaise with Local London regarding referral submissions and ensure tracking systems are up to date. Internally, you would support frontline colleagues by providing training and guidance on data entry and performance recording requirements. You would help create simple, robust systems so advisers can focus on supporting participants into work. In short, you would combine strong technical data skills with excellent communication and a genuine commitment to quality. Your work would ensure that our service is compliant, insightful and continuously improving.
Experience
Essential
• Strong Microsoft Excel skills (advanced formulas, pivot tables, data validation, and visualisation) •Proven experience in data administration or performance reporting, ideally within employment support, health, or social care services
• Communicating confidently with a wide range of stakeholders (both verbal and written)
• Ability to interpret and present data in a clear, insightful, and actionable way
• Excellent attention to detail and commitment to data quality
• Experience of managing data systems and generating accurate reports under time constraints • Customer service and administrative experience
• Understanding of the Equality Act.
• Strong interpersonal, communication and collaboration skills.
• Ability to use initiative when required and take a problem-solving approach to work tasks • Ability to work well as part of a team and independently when required
• Understanding of confidentiality, data protection (GDPR), and information governance
Desired experience
• Experience of using Power Bi and/or Canva • Experience of using a database to accurately enter and manage data. • Experience of using a CRM system
• Experience of working in an organisation that supports people with mental health and/or physical health needs
How To Apply
What’s next Before you apply, please note the following: We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. If you are ready to help us build a service that supports people into meaningful work, head over to our Charity Jobs page here
to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.